Refund Policy

This Refund Policy explains how refunds and cancellations work for paid DawamHR subscriptions. Our order process and payments are handled by our payment provider, Paddle, which acts as the Merchant of Record (authorised reseller) for all purchases. This policy applies alongside our Terms of Service.

Paid plans begin with a free trial. You are not charged until the trial ends, and you can cancel any time before then to avoid being billed. No refund is needed during a trial because no payment is taken.

Subscriptions are billed in advance on a monthly or annual cycle, as selected at checkout, and renew automatically until cancelled. Each charge covers the upcoming billing period.

We offer a 14-day money-back guarantee on the first payment for a new subscription. You may request a full refund if:

• You request it within 14 days of the initial charge
• The service is materially unavailable or not as described and we are unable to resolve the issue
• A refund is required under the consumer-protection law that applies to you

Except where required by law, the following are generally non-refundable:

• Renewal payments for later billing periods after the first 14 days
• Unused portions of a billing period after cancellation
• Annual plans after the 14-day window — though you keep access until the end of the paid term

To request a refund, email us at hrdawam@gmail.com.

Please include the account email and the approximate date of the charge. Approved refunds are issued by Paddle to your original payment method.

You can cancel your subscription at any time from your account settings or by contacting us. After cancelling, your plan stays active until the end of the current billing period and you will not be charged again. Cancelling does not by itself refund the current period.

Paddle handles payment, invoicing, and tax for your purchase and may appear as “Paddle” or “Paddle.net” on your bank or card statement. Refunds are processed through Paddle and returned to the payment method used at checkout.

Once approved, refunds are typically processed within 5–10 business days, depending on your bank or card issuer. You will receive email confirmation when a refund is issued.

We may update this Refund Policy from time to time. Material changes will be communicated by email and reflected in the effective date above.

Questions about a charge or refund? Email us at hrdawam@gmail.com.